Last updated: 15 September 2026
We're a small travel house, not a marketplace, so we run every cancellation case by case. Below is the framework we apply. Your specific booking confirmation will always carry the exact policy that applies.
By service
Holiday packages (multi-day tours)
| Notice before departure | Retention |
|---|---|
| 30 days or more | Refund less bank/payment charges, full refund of service fee |
| 15–29 days | 30% retention |
| Under 15 days | 100% retention |
Hotels
| Rate type | Notice before check-in | Outcome |
|---|---|---|
| Flexible | 48 hours or more | Full refund |
| Flexible | Under 48 hours | 1 night retention |
| Non-refundable | Any | No refund |
Flights
- Driven by the fare class. Most economy fares are non-refundable.
- Flexible / business fares carry a small ₹1,000–₹4,000 cancellation fee per ticket.
- We pass through only the airline's fee — no service markup on cancellations.
Airport transfers
- Free cancellation up to 24 hours before pickup time.
- Under 24 hours: 100% retention.
Concierge and visa
- Time spent by our designers and visa team before the cancellation is non-refundable.
- Unused visa service fee (after work performed) may be partially refundable.
Process
- Send your request to hello@nineonefirst.com with your booking reference. We acknowledge within 1 business day.
- We confirm the supplier-side fees and any refundable amounts.
- Refunds are credited to the original payment instrument within 7–14 business days from supplier settlement.
Force majeure
See our Terms §5 — we treat pandemic, war, sudden border closure, natural disaster, etc. as force majeure and work with you to reschedule or refund wherever suppliers allow.